Exchange Policy

Eligibility for Exchange:

• Any product-related issues must be reported within 72 hours of delivery.
  This includes:
• Wrong product received
• Damaged product received
• To initiate an exchange, you must raise a request through your Klozzen account within 7 days of receiving the product.
• Only unused, unwashed, and undamaged products with original tags and packaging will be accepted.
  Please note: Garments without tags will not be accepted.
• Once we receive the returned item, our team will inspect its condition. If the item meets our return criteria, the exchanged product will be shipped to you.
• In case of a price difference during the exchange, if the new product is of a higher value, the balance amount can be paid via UPI only. If the new product is of a lower value, the difference will be credited to your account.
• Please note: Sale items are non-exchangeable and non-refundable.

Exchange Process:

• Log in to your account and initiate an exchange request through our website.
• After receiving your request, we will schedule a reverse pickup for the returned items.
  Please note: The reverse pickup process may take 10–15 working days, as it involves a third-party delivery partner.
• Ensure the returned items are securely packed to prevent any damage or loss during transit.
• Clearly write your name, address, and phone number on the parcel before dispatching it.
• The return pickup will be attempted twice. If your PIN code is non-serviceable, you’ll be responsible for shipping the product back to our warehouse at your own expense.
• After the returned parcel is received and inspected at our warehouse, the exchanged product will be shipped to you promptly.

Return Policy

Eligibility for Return:

• Any product-related issues must be reported within 72 hours of delivery.
  This includes:
• Wrong product received
• Damaged product received
• Returns are accepted within 4 days of delivery.
• Only unused, unwashed, and undamaged items with original packaging and tags will be accepted.
  Please note: Garments without tags will not be accepted.
• Once we receive the returned parcel, our team will inspect the product. If everything is in order, the value of your order will be credited to your account.
• Please note: Sale items are non-returnable and non-refundable.

Return Process:

• Log in to your account to initiate a return request via our website.
• Once your request is processed, we will arrange a reverse pickup for the returned items.
  Please note: The reverse pickup may take 10–15 working days due to third-party delivery partner involvement.
• Pack the returned items securely to avoid damage or loss during transit.
• Ensure you write your name, address, and phone number on the parcel before sending it out.
• The return pickup service will be attempted twice. For non-serviceable PIN codes, you will need to ship the product back to us at your own expense.
• After receiving and inspecting the returned parcel, the value of your order will be credited to your account.
• If the returned item is damaged due to customer handling, no refund will be issued.